Ready to Drive the Future? 

As part of the global Bertrandt Group, our team of innovators tackles cutting-edge projects across ADAS, Autonomous Driving, Electric Mobility, and Manufacturing Support, transforming complex issues into sustainable, connected solutions. 

With the strength of a global network of over 14,500 colleagues in 50+ locations, Bertrandt US combines deep expertise in Electronics, Product Engineering, Physical, and Production & After Sales. Join us in engineering tomorrow’s mobility today. 

General Benefits: 

• Complete and comprehensive benefits package including Med/Dent/Vision 

• Employer paid STD/LTD/Life 

• 401k Retirement program 

• Generous paid vacation/sick/holidays 

• Creativity encouraged in a fun, friendly work environment 

Compensation: $75,000 annual 

EEO Statement: 

Bertrandt US is committed to fostering an inclusive and diverse workplace. We provide equal employment opportunities to all employees and applicants and strictly prohibit discrimination or harassment of any kind. We consider all qualified candidates without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws. 

Role Summary:

Work Flexibility: 50% travel nation-wide

Fully remote work option

Top locations desired: Florida, Southeastern states, Auburn Hills

This role is responsible for all of the tasks associated with review and payment of warranty claims, which includes technical analysis to ensure compliance with the established OEM Warranty Policies & Procedures in effect at the time of repair.

This position approves and adjusts claims for payment, and follows-through to ensure that claim adjustments are accepted and implemented via the Warranty Audit Trail when the claim is paid. This role also provides direct and timely support for field staff, corporate employees through telephone/in-house activities regarding claim input SAGA (warranty processing) system and clarification on Warranty coverage, eligibility and policy providing instructions on where to obtain needed information for proper claim processing.

Additionally, this role trains new corporate employees, dealer personnel and field employees regarding the OEM Warranty Policy and Procedures, and SAGA warranty processing system.

• Researches the accuracy of claimed part numbers utilizing ETKA and the acquired product knowledge to assure correct claim payment
• Acquired Technical Knowledge with OEM brand Vehicles, utilizes ELSA to correct claimed labor operations for accuracy such as overlapping labor and decides the validity of the warranty repair.
• Decides the correct Diagnosis Time and A-Time based on the accuracy of the Punch Times, Technician Notes and all other documents required to justify the repair.
• Decides the validity of claimed Sublet Parts, Sublet Labor, and Loaners to assure that warranty policy was applied.
• Use Parts on Command to verify parts availability at the time of repair and the Loaner vehicle on the claim
• With the knowledge of Warranty Policy and Procedures, identifies non-compliant claims, claim coding errors and the validity of technician's repair notes (3 C's) to decide payment/ non-payment.
• Check the repair date to the warranty start date to make sure the spare parts are within their warranty coverage.
• Communicates errors in Labor Operation, Damage Code, and Part Number Coding to the dealers.
• Decide on Warranty claim acceptance based on their technical expertise/knowledge of Audi products to determine if the vehicle was repaired within published repair instructions.
• Administer their own detailed claim tracking through Appropriate Database systems with clear and accurate findings and reasons for adjusting part number, labor operations or sublet dollar amounts.
Applies Technical and Warranty experience to evaluate warranty claim scenarios.

*Up to 50% travel is required, local (majority) and nationwide.*

Experience:

• 5+ years or more of professional experience to include warranty administration or claims in the automotive industry. Preferably from a dealership.
• General automotive technical knowledge, with a cost management background (aftermarket/aftersales preferred)
• Strong technical knowledge on the automobile repair processes, concerning parts and labor. 
• Working knowledge of Microsoft Office software; Word, Excel, PowerPoint, Access programs
• Working experience with SAGA processing system preferred
• Working knowledge of ETKA preferred
• Working knowledge of Parts on Command preferred
• Business Objects reporting experience preferred

Education: 

• Associate's or Bachelor's degree

Critical Skills:

• Excellent communication skills
• Influencing and negotiation skills
• Strong interpersonal/people skills
• Ability to learn and navigate internal company systems
• Professional demeanor and delivery in conversations
• Computer savvy – skilled in the use of software
• Ability to consult with dealer personnel to discuss serious financial matters.
• Ability to understand dealership accounting.
• Ability to work with other department members to resolve dealer cost issues.
• Working knowledge of retail after sales processes and systems required to identify sources of incorrect warranty claim data is desired.