Bertrandt US

  • Automotive Connected Vehicle Senior Specialist

    Job Locations US-VA-Herndon
    Posted Date 1 month ago(3/15/2018 3:20 PM)
    ID
    2018-1444
    # of Openings
    1
    Category
    Engineering
  • Overview

    Bertrandt - your trustworthy engineering partner

     

    Looking for a career, not just a job? Want to join a dynamic team working for an international industry leader? Enjoy an energetic work atmosphere? Bertrandt US may be just what you have been looking for! The Bertrandt Group has been providing development solutions for the international automotive and aviation industries in Europe, China and the USA for more than 40 years. A total of around 13,000 employees at 53 locations guarantee extensive know-how, sustainable project solutions and a high level of customer orientation. Its main customers include the major manufacturers and numerous system suppliers.

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    The Connected Vehicle Senior Specialist will manage all aspects of re-architecting the connect product, delivering all of today’s features and functions for all user types within the new environments. You will work collaboratively with teams and other vendors to deliver the desired solution. You will be responsible for documenting and defining user stories, work flows, and requirements for all of the user end points (customer, dealer, customer service, technical support, and product management) and communicating these requirements to the various project teams to achieve digital business objectives.

    Responsibilities

    • Represent Connected Vehicle vision and digital business model with all teams at all times
    • Define product vision based on understanding of customer needs and business objective
      • There are 5 user types: Vehicle Owner (customer), dealership, customer service, technical support, Fleet and management
    • Define end-to-end customer experience, write user stories, drive requirements, and manage roadmaps and backlogs for each of the 5 user types
      • Each user type has different functional requirements, which need to be integrated into each user type’s existing user interface/platform.  
    • Work with each engineering/development teams to develop product backlog, define priorities to delivered required product
    • Drive day-to-day prioritization of work operations, projects and scope, and work with key stakeholders to identify and eliminate any roadblocks that impede development and launch
    • Lead development of key product documentation including business cases, business requirements, legal requirements, technical requirements, marketing requirements and support requirements
    • Provide regular project reporting to key stakeholders
    • Responsible for seamless integration of Bosch as the eCall provider in the U.S. including
      • Responsible for managing the transition to a dual eCall/SVL Provider with best practices development for ongoing support.     
    • Manage the Satellite Radio Business: B2B process/invoicing; Customer/Corporate/Dealer Support
    • Oversee the Audi connect CRM program including deployment schedule, file transfers, and performance reporting with monthly report outs.    
    • Program management of the program including Invoice/Billing support, CR management, Operational Excellence with Tier 1,2,3 support      
    • Management of the connect top 5 KPI's 
    • Responsible for the rollout of the Employee 12 month CV plans  
    • Responsible for identifying, authoring, distributing Dealer communications for connect
    • Management of connect Information Hub including content & delivery     

    Qualifications

    • Bachelor’s Degree in Computer Science or Engineering
    • MBA or Master’s degree preferred
    • At least 3 years of experience translating business strategy and analysis into consumer facing digital products preferred
    • 7+ years as a product owner
    • 5+ years digital online or mobile experience
    • Experience implementing smart connected products
    • Knowledge of Telecommunications/Mobile Network Operators
    • Strong writing skills with experience writing Agile user stories and business requirements documentation.
    • Strong verbal and written communication skills, comfortable presenting to leadership and tailoring to multiple audiences
    • Leadership experience, including demonstrated ability to meet commitments, build consensus, negotiate resolutions, and garner respect from other teams
    • Strong analytical skills, ability to solve problems quickly, ability to assess opportunities with hard data
    • Ability to manage and prioritize multiple projects simultaneously
    • Familiarity and experience using tools such as Jira and Confluence for product user stories and agile development preferred
    • Experience in the automotive industry preferred
    • Entrepreneurial, startup, or corporate innovation experience preferred

     

    Benefits:

     

    • Complete and comprehensive benefits package including Med/Dent/Vision
    • Employer paid STD/LTD/Life
    • 401k Retirement program
    • Generous paid vacation/sick/holidays
    • Creativity encouraged in a fun, friendly work environment

     

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