Bertrandt US

  • Automotive RTK Claims Specialist

    Job Locations US-SC-Spartanburg | US-SC-Spartanburg
    Posted Date 3 months ago(2/28/2018 9:29 AM)
    # of Openings
  • Overview

    Bertrandt - your trustworthy engineering partner


    Looking for a career, not just a job? Want to join a dynamic team working for an international industry leader? Enjoy an energetic work atmosphere? Bertrandt US may be just what you have been looking for! The Bertrandt Group has been providing development solutions for the international automotive and aviation industries in Europe, China and the USA for more than 40 years. A total of around 13,000 employees at 53 locations guarantee extensive know-how, sustainable project solutions and a high level of customer orientation. Its main customers include the major manufacturers and numerous system suppliers.



    The RTK Claims Specialist is responsible for analyzing, assessing, approving / denying of automotive parts claims requests based upon circumstances systematically and physically.


    • Decision making process needs to consider technical/legal/economical aspects
    • Ensure compliance with existing legal/contractual/customs related policies
    • Assign claims in the respect of being supplier related, customer related, 3PL related, transport related, and issuance of debits to appropriate parties (when applicable) ; this also might result in a complaint report
    • Inquiries and related research for approval / denial
    • Advising and assisting RDCs with DC Hub claims issues
    • Manage the timely and accurate issuance of credits
    • Archiving and filing upon legal and compliance requirements, maintain auditable records
    • Conduct Claim analysis and Error Rate analysis
    • Development and Creation of reports related to claim reasons, error reasons
    • Analysis of damages and assigning reason codes
    • Provide input on continuous improvement of the RTK and Claims process

    • Communication to related process partners, e.g. packaging planning, quality

    • Development of improvement measurements

    • General contact partner for any DC Hub related inquiries in terms of transportation

    • Communication to RDCs on changes related to quality, general awareness




    • BS degree or equivalent of 3 years’ experience in a field in manufacturing, logistics or packaging as quality engineer or manager

    • Min 2 years’ experience working in quality departments
    • Experience in automotive industry
    • Experience working in packaging environment Analytical thinking – using logic and reason
    • Communication skills – interpersonal, presentation and written
    • Conceptual thinking – creative and strategic
    • Analytical Thinking – using logic and reason
    • Problem Solving – creating options and solutions




    • Complete and comprehensive benefits package including Med/Dent/Vision
    • Employer paid STD/LTD/Life
    • 401k Retirement program
    • Generous paid vacation/sick/holidays
    • Creativity encouraged in a fun, friendly work environment


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